How can we help you?
Most helpful answers
-
Can I have products delivered abroad?
For orders from abroad please switch to CeDe.com or CeDe.de (Germany only).
-
What does the country code mean for films?
DVDs and Blu-rays can be assigned a country code to allow playback only in certain regions. To play them, you need a code-free player or a player from the respective region.
DVD country codes
0 - These DVDs can be played everywhere
1 - USA, Canada and US territories
2 - Western and Central Europe, Greenland, South Africa, Egypt and Middle East, Japan
3 - South East Asia, South Korea, Hong Kong, Indonesia, Philippines, Taiwan
4 - Australia, New Zealand, Mexico, Central America, South America
5 - Eastern Europe, and other countries of the former USSR, India, Africa
6 - People’s Republic of ChinaBlu-ray country codes
A - North and South America (except French overseas territories), Japan, Korea, Taiwan, Hong Kong and Southeast Asia
B - Europe (including Greenland and French overseas territories, excluding the European part of Russia), Middle East, Africa, Oceania, Australia
C - India, Nepal, China, Russia, Central and South Asia4K UltraHDs no longer have a country code and can therefore be played worldwide without any restrictions
-
Items that cannot be returned
Some items cannot be returned. These are mainly imported UK/US film versions and orders from the research service that we order specifically for our customers. Defective or wrongly delivered items can always be returned.
-
How can I order items with an age rating of 16 or 18?
An age check can be carried out in the "Your account" section. After a successful check, the item can be ordered.